{"id":306,"date":"2025-09-21T20:11:16","date_gmt":"2025-09-21T20:11:16","guid":{"rendered":"https:\/\/iesiberico.edu.pe\/?page_id=306"},"modified":"2025-09-21T22:12:09","modified_gmt":"2025-09-21T22:12:09","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/iesiberico.edu.pe\/index.php\/libro-de-reclamaciones\/","title":{"rendered":"LIBRO DE RECLAMACIONES"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"306\" class=\"elementor elementor-306\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24102ab e-flex e-con-boxed e-con e-parent\" data-id=\"24102ab\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6b1c3a elementor-widget elementor-widget-text-editor\" data-id=\"a6b1c3a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"box-sizing: border-box; border: 0px; font-size: 15px; font-style: normal; font-weight: 400; margin: 0px 0px 1.6em; outline: 0px; padding: 0px; vertical-align: baseline; color: #000000; font-family: Roboto, sans-serif; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 1px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">Conforme a lo establecido en el\u00a0<b style=\"box-sizing: border-box; font-weight: bold;\">C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor<\/b>\u00a0(<b style=\"box-sizing: border-box; font-weight: bold;\">Ley<\/b>\u00a0N\u00ba\u00a0<b style=\"box-sizing: border-box; font-weight: bold;\">29571<\/b>)\u00a0, nuestro Instituto cuenta con un libro de reclamaciones virtual a su disposici\u00f3n.<\/p>\n<p style=\"box-sizing: border-box; border: 0px; font-size: 15px; font-style: normal; font-weight: 400; margin: 0px 0px 1.6em; outline: 0px; padding: 0px; vertical-align: baseline; color: #000000; font-family: Roboto, sans-serif; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 1px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><strong style=\"box-sizing: border-box; font-weight: bold;\">Reclamo:\u00a0<\/strong>\u00a0Disconformidad relacionada directamente con los bienes o servicios adquiridos.<\/p>\n<div style=\"box-sizing: border-box; color: #000000; font-family: Roboto, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 1px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><b style=\"box-sizing: border-box; font-weight: bold;\">Queja:\u00a0<\/b>Malestar o descontento por algo que est\u00e1 relacionado directamente al producto o servicio comprado o se refiere a una mala atenci\u00f3n al p\u00fablico.<\/div>\n<p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f45d4d e-flex e-con-boxed e-con e-parent\" data-id=\"6f45d4d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-715a80b elementor-widget elementor-widget-shortcode\" data-id=\"715a80b\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f307-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"307\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/pages\/306#wpcf7-f307-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"307\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f307-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"redirect_nonce\" value=\"b7e62c22a7\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_name\" value=\"LRMI-20260429-txtapenom\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_reference\" value=\"6bd28052\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_date\" value=\"20260429\" \/>\n<\/fieldset>\n<p><label> Nombres y Apellidos:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txtapenom\"><input size=\"40\" maxlength=\"100\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txtapenom\" \/><\/span><\/label>\n<\/p>\n<p><label> Tipo de Usuario: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipoUsuario\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tipoUsuario\" value=\"Alumno\" \/><span class=\"wpcf7-list-item-label\">Alumno<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipoUsuario\" value=\"Egresado\" \/><span class=\"wpcf7-list-item-label\">Egresado<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tipoUsuario\" value=\"Representante legal\" \/><span class=\"wpcf7-list-item-label\">Representante legal<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tipoUsuario\" value=\"P\u00fablico general\" \/><span class=\"wpcf7-list-item-label\">P\u00fablico general<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<lable> DNI \/ Carnet de extranjer\u00eda \/ Pasaporte:\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"txtdocumentoIdentidad\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txtdocumentoIdentidad\" \/><\/span>\n\t<\/p>\n\t<p><label> N\u00famero telef\u00f3nico:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txttel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"txttel\" \/><\/span><\/label>\n\t<\/p>\n\t<p><label> Tu correo electr\u00f3nico:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txtemail\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"txtemail\" \/><\/span><\/label>\n\t<\/p>\n\t<p><label> Ubicaci\u00f3n (distrito - provincia - departamento):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txtubicacion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txtubicacion\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> Direcci\u00f3n de domicilio:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txtdomicilio\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txtdomicilio\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> Tipo: <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"rdtipo\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"rdtipo\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"rdtipo\" value=\"Reclamo\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><label> Pedido ( Explicar de forma concreta lo que solicita):<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txtpedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"txtpedido\"><\/textarea><\/span> <\/label>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\t<\/p>\n<\/lable><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conforme a lo establecido en el\u00a0C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor\u00a0(Ley\u00a0N\u00ba\u00a029571)\u00a0, nuestro Instituto cuenta con un libro de reclamaciones virtual a su disposici\u00f3n. Reclamo:\u00a0\u00a0Disconformidad relacionada directamente con los bienes o servicios adquiridos. Queja:\u00a0Malestar o descontento por algo que est\u00e1 relacionado directamente al producto o servicio comprado o se refiere a una mala atenci\u00f3n al [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-306","page","type-page","status-publish","hentry","post"],"_links":{"self":[{"href":"https:\/\/iesiberico.edu.pe\/index.php\/wp-json\/wp\/v2\/pages\/306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iesiberico.edu.pe\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iesiberico.edu.pe\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iesiberico.edu.pe\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/iesiberico.edu.pe\/index.php\/wp-json\/wp\/v2\/comments?post=306"}],"version-history":[{"count":5,"href":"https:\/\/iesiberico.edu.pe\/index.php\/wp-json\/wp\/v2\/pages\/306\/revisions"}],"predecessor-version":[{"id":314,"href":"https:\/\/iesiberico.edu.pe\/index.php\/wp-json\/wp\/v2\/pages\/306\/revisions\/314"}],"wp:attachment":[{"href":"https:\/\/iesiberico.edu.pe\/index.php\/wp-json\/wp\/v2\/media?parent=306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}